Michael
Oliphant
Project Leadership • Systems Analysis • Operational Delivery
Operations driven leader translating business needs into structured workflows, measurable improvement, and disciplined project delivery.
Solving the Modern Job Search Problem with AI
AI Assisted Career Platform
Built an AI assisted application that automates resume tailoring workflows, helping candiates adapt to modern ATS driven hiring pipelines and manage high volume appications efficiently.
- Identified inefficiencies in manual job search workflows and defined requirements for an automated solution
- Planned and executed development through Agile sprint cycles with backlog prioritization
- Coordinated system design, AI assisted coding, and testing to deliver a working application
- Implemented serverless AWS infrastructure for document generation and delivery
- Used LLMs with structured profile data and validation rules to reduce unsupported claims
Agile delivery
Release planning
AI Development
AWS serverless
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Delivering Double Digit KPI Gains in 90 Days
Operational Performance Initiative
Redesigned the training and performance governance structure at a newly opened Chick-fil-A location with 105+ employees, introducing structured coaching ownership and measurable improvement cycles that drove rapid customer experience gains.
Overall Satisfaction: 77% -> 86%
Order Accuracy: 92% -> 95%
Cleanliness: 84% -> 88%
- Introduced structured issue tracking and performance reporting to give leadership clear operational visibility
- Built a continuous improvement coaching structure for Team Captains tied directly to customer experience metrics
- Defined operational standards and ownership expectations for performance coaching across shifts
- Established a biweekly KPI review cadence with executive leadership to track progress and adjust operational focus
Transforming Recruiting Emails Into Actionable Data
Workflow Automation Platform
JobSync connects securely to Gmail, analyzes recruiting emails with an LLM, and keeps a structured application tracker updated without manual spreadsheet maintenance.
Gmail API synchronization
AI status classification
Structured application tracking
- Implemented Google OAuth and Gmail API integration for secure email synchronization
- Designed AI classification logic to identify application stages from recruiting messages
- Built a React and TypeScript dashboard backed by Express, PostgreSQL, and Prisma
- Structured the platform around authentication, data modeling, and repeatable workflow automation
React
TypeScript
PostgreSQL
Gmail API
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