Michael
Oliphant
Project Leadership • Systems Analysis • Operational Delivery
Operations driven leader translating business needs into structured workflows, measurable improvement, and disciplined project delivery.
Solving the Modern Job Search Problem with AI
AI Assisted Career Platform
Built an AI assisted application that automates resume & cover letter tailoring workflows, helping candidates adapt to modern ATS driven hiring pipelines and manage high volume applications efficiently.
- Identified inefficiencies in manual job search workflows and defined requirements for an automated solution
- Planned and executed development through Agile sprint cycles with backlog prioritization
- Coordinated system design, AI assisted coding, and testing to deliver a working application
- Implemented scalable AWS architecture for automated job discovery workflows
- Measured token usage and optimized prompt design to control runtime costs
Agile delivery
Release planning
AI Development
System design
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Resume
Experience Snapshot
Experience
Operational Performance Project Lead | Chick-fil-A
Education
B.S. Information Technology Management
Certifications
- AWS Cloud Practitioner
- Certified ScrumMaster
- CompTIA Project+
- ITIL 4 Foundation
- Microsoft Azure Fundamentals
Professional Development
Amazon Operational Strategy & People Analytics Externship
Cloud Architecture
Project Management
Systems Thinking
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Delivering Double Digit KPI Gains in 90 Days
Operational Performance Initiative
Redesigned the training and performance governance structure at a newly opened Chick fil A location with 105+ employees, introducing structured coaching ownership and measurable improvement cycles that drove rapid customer experience gains.
Overall Satisfaction: 76% → 86%
Order Accuracy: 92% → 95%
Cleanliness: 84% → 88%
- Introduced structured issue tracking and performance reporting to give leadership clear operational visibility
- Built a continuous improvement coaching structure for Team Captains tied directly to customer experience metrics
- Defined operational standards and ownership expectations for performance coaching across shifts
- Established a biweekly KPI review cadence with executive leadership to track progress and adjust operational focus