Michael Oliphant
IT Support Technician and IT Management student focused on end user support, Microsoft 365 administration, system documentation, and building practical full stack applications. I specialize in connecting technical systems with business outcomes through structured problem solving, clear communication, and operational improvement.
AWS Certified Cloud Practitioner
Certified ScrumMaster
ITIL 4 Foundation
Azure Fundamentals (AZ-900)
CompTIA Project+
CompTIA Network+
Impact
- +10 point OSAT increase (76 → 86)
- 105+ employee system redesign
- Supported approximately 30 users in a live healthcare environment
- Built AI applications for resume generation and job application tracking
Focus
- Cloud & Infrastructure
- Microsoft 365 Administration
- Systems Design
- Technical Support
Projects
Vector | Serverless AI Resume Platform
- Developed production ready full stack application automating resume and cover letter customization
- Architected serverless system using AWS Lambda, S3, CloudFront, DynamoDB, and Bedrock
- Designed controlled AI pipeline using structured profile data, LLMs, and output validation
- Engineered DOCX generation system preserving formatting and layout integrity
- Reduced application preparation time from 20–30 minutes to seconds
JobSync | AI Job Application Tracker
- Built full stack SaaS application for automatically tracking job applications from recruiting emails
- Integrated Google OAuth and Gmail API synchronization for secure email access
- Used LLM classification to identify application stages and update structured records
- Developed React, TypeScript, Node.js, Express, PostgreSQL, and Prisma application architecture
Serverless Ticketing System (AWS)
- Designed end to end service workflow modeling ticket lifecycle
- Integrated AWS services to simulate IT support operations
- Analyzed system behavior across distributed components
Website Migration (On Prem → AWS)
- Migrated Linux hosted site to AWS
- Implemented S3 + CloudFront architecture
- Reconfigured DNS and deployment flow
Active Directory Homelab
- Built Windows Server domain environment
- Configured users, groups, and access control
- Applied Group Policy and troubleshooting
Experience
IT Support Technician | Heritage Pediatrics, PLLC
- Provide end user technical support for approximately 30 users in a live healthcare environment
- Administer Microsoft 365, Exchange Online, shared mailboxes, and user account lifecycle tasks
- Support workstation setup, hardware deployment, printer troubleshooting, Windows issues, and software configuration
- Improve email security and domain configuration through DNS, SPF, DKIM, and DMARC work
- Create documentation, standardize workstation configurations, and manage inventory for repeatable support operations
Manager & Project Lead | Chick-fil-A
- Led 90 day operational redesign impacting 105+ employees
- Built KPI driven continuous improvement system
- Improved OSAT, accuracy, and cleanliness above benchmarks
Skills
Cloud & Infrastructure
- AWS (S3, Lambda, EC2, VPC, CloudFront, IAM)
- Serverless architecture
- Cloud security fundamentals
- Infrastructure troubleshooting
Identity & Access
- Microsoft 365 administration
- Exchange Online administration
- User provisioning & deprovisioning
- Active Directory
- User & group administration
- Identity and access management
Networking
- TCP/IP, DNS, HTTP/S, DHCP
- Routing & connectivity troubleshooting
- LAN/WAN concepts
- SPF, DKIM, and DMARC configuration
IT Support & Systems
- Ticketing systems & incident triage
- End user support
- Hardware & application troubleshooting
- Technical documentation
- Inventory management