Michael Oliphant
IT Management student focused on building real world systems and leading high performance teams. I specialize in connecting technical systems with business outcomes through structured problem solving, system design, and operational improvement.
AWS Cloud Practitioner
Certified Scrum Master
ITIL 4 Foundation
AZ-900
CompTIA Project+
Impact
- +10 point OSAT increase (76 → 86)
- 105+ employee system redesign
- Reduced resume tailoring from 30 min → seconds
Focus
- Cloud & Infrastructure
- Systems Design
- Technical Project Leadership
Projects
Vector | Serverless AI Resume Platform
- Developed production ready full stack application automating resume and cover letter customization
- Architected serverless system using AWS Lambda, S3, CloudFront, DynamoDB, and Bedrock
- Designed controlled AI pipeline ensuring outputs are based only on verified user data
- Engineered DOCX generation system preserving formatting and layout integrity
- Reduced application preparation time from 20–30 minutes to seconds
Serverless Ticketing System (AWS)
- Designed end to end service workflow modeling ticket lifecycle
- Integrated AWS services to simulate IT support operations
- Analyzed system behavior across distributed components
Website Migration (On Prem → AWS)
- Migrated Linux hosted site to AWS
- Implemented S3 + CloudFront architecture
- Reconfigured DNS and deployment flow
Active Directory Homelab
- Built Windows Server domain environment
- Configured users, groups, and access control
- Applied Group Policy and troubleshooting
Experience
Manager & Project Lead | Chick-fil-A
- Led 90 day operational redesign impacting 105+ employees
- Built KPI driven continuous improvement system
- Improved OSAT, accuracy, and cleanliness above benchmarks
Shift Supervisor | Papa Murphy’s
- Supervised high volume operations and team coordination
- Maintained service quality and coached team members
Skills
Cloud & Infrastructure
- AWS (S3, Lambda, EC2, VPC, CloudFront, IAM)
- Serverless architecture
- Cloud security fundamentals
- Infrastructure troubleshooting
Identity & Access
- Active Directory
- User & group administration
- Group Policy
- Role based access control
Networking
- TCP/IP, DNS, HTTP/S, DHCP
- Routing & connectivity troubleshooting
- LAN/WAN concepts
- Latency & packet flow analysis
IT Support & Systems
- Ticketing systems & incident triage
- End user support
- Hardware & application troubleshooting
- Technical documentation